FAQ > I have received a seizure letter for international order

Nothing to worry about. Unfortunately, approximately 1 of 40 international packages getting seized by customs and it's just a basic seizure notice, even for orders contaning many vials.

According to official reports, customs confiscate tens of thousands of packages daily that contain prohibited supplements and drugs. As a result, flagging specific addresses is unfeasible due to the sheer volume, making it impossible to thoroughly investigate each case.

If your international package stuck in customs for more than 30 days and if you get seizure letter, please provide it to us by opening Support Ticket and we will provide 1x reship guarentee.

In case you have received a seizure letter please provide us following two things (both required):

• High quality photo (120dpi) of ENVELOPE received from customs or FDA with receiver name
• High quality photo (120dpi) photo of the LETTER received from customs or FDA with receiver name

Note: Any undelivered package can be claimed only within 60 days after the dispatch time. We can't accept it later since it will be difficult to investigate after long period of time.