FAQ > Products got damaged

If your products were damaged during transportation, please take a photo of the damaged package and products and contact us using Support Tickets section. We will request photos from you afterwards so we can quickly resolve the issue and arrange to reship the damaged items.

Please note that:

• Issue can be reported only within 14 days after receiving the package. Please thoroughly check everything upon receiving.
• Please provide high resolution photos. We cannot accept low resolution, cropped or edited photos as proofs. We need multiple, simple photos taken with modern smartphones or digital cameras.