FAQ > Should I use my real name in the address?

Jetroids cannot be held liable for packages that are undelivered due to incorrect or incomplete names or addresses being provided.

Unfortunately some of our customers are providing "proxy" address (e.g., a neighbor's, a vacant house, a charity/community house) or addresses that cannot be found in the USPS database. Please avoid that as you will not be eligible for our Reship/Refund policy .

Ensure that you provide the correct name and address when placing your order. Always use your real name and address to facilitate locating your package in case of loss or non-delivery. Failure to do so may result in the inability to retrieve your package, and you will not be eligible for our Reship/Refund policy.